Our policy for returns, replacements, and refunds on Aalae Natural products.
Returns Eligibility
Because our products are personal-care items, products are not returnable once used or if the seal is broken. To be eligible for a return, an item must be unused, unopened, and in its original sealed packaging.
Damaged, Defective or Wrong Products
If you receive a product that is damaged, defective, or different from what you ordered, we will gladly arrange a replacement. To qualify, please:
Contact us within 48 hours of delivery.
Share your order number along with clear photos of the product and packaging.
Include an unboxing image where possible, as it helps us resolve the issue faster.
Once verified, we will ship a replacement at no additional cost, or issue a refund if a replacement is unavailable.
Refund Timeline
Where a refund is approved, it will be processed to your original payment method within 5–7 business days of approval. The time for the amount to reflect in your account may vary depending on your bank or payment provider.
Non-Returnable Situations
Products that have been used or whose seal has been broken.
Requests made after the 48-hour window for damaged or wrong items.
Products not in their original condition or packaging.
